Canada's business magazine for traditional natural health retailers

Canada's business magazine for traditional natural health retailers

ONFC

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For over 35 years, ONFC proactively brings to market natural, organic and local foods and products within a co-operative network. 

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Preferred Nutrition

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Health food stores are ‘the’ community focal point to bring natural products and information to the community and always have been. Without health food stores and the dedicated people who own and work in them there would be little or no interest in a healthy lifestyle. For most people like myself they were the first real contact with natural health products.

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3182 Hits

Homeocan

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A Canadian Success Story...

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3197 Hits

Natural Factors

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We are a family owned, Canadian company that has been manufacturing superior health products for more than 50 years. Whenever possible, we source Canadian-grown and -manufactured raw materials.

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3172 Hits

CanPrev

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A major shift in healthcare is upon us. Canadians are beginning to explore a more natural approach to health. At CanPrev, natural health has been our passion for the past 7 years. We’ve been listening collectively to Canadians, natural health retailers and the naturopathic community, and have developed one of the most comprehensive lines of premium natural health products available today.

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3042 Hits

Advantage Health Matters

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UNFI table top attracts 100 vendors


To mark its second year in Canada, UNFI held its first-ever retailer trade show May 30 and 31 in Vaughan, ON. Spread over two days, the event featured over 100 vendors, a morning of keynote speakers and an evening customer appreciation event.

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Natracare maxi pads the winner of 2012 Responsible Packaging award

Natracare has been named the recipient of a 2012 Responsible Packaging award for the Natracare Natural Maxi Pads, third party certified, compostable bio bags, awarded by the Responsible Packaging Project.

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2209 Hits

New smoothie from Vega equals two veggie servings

Vega has introduced Vega Energizing Smoothie, a quick way to "energize your day" with a convenient, on-the-go nutrient boost. Vega Energizing Smoothie contains 10 g of protein, 5 g of fibre and 1 g of Omega-3. Just add water, shake and go!

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Carlson products garners eight awards

Carlson Laboratories has announced eight of its fish oil products have been recognized by the International Taste & Quality Institute. The ITQI presented one golden star for Carlson & Carlson for Kids Norwegian Cod Liver Oil (lemon flavour), Super D Omega-3 Liquid (lemon flavour), and Carlson & Carlson for Kids The Very Finest Fish Oil (both lemon and orange flavours). Carlson's most highly concentrated fish oil, MedOmega (lemon-lime flavour), received two golden stars.

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2094 Hits

New palm sugar named Top 10 for innovation

Since its launching in February 2012, it has been a “sweet ride” for Organika’s Organic Coconut Palm Sugar.  The product was recently appointed one of the Top 10 Innovative Products in the Grocery Showcase West held in Vancouver in late April.   Evaluated for its unique nature, buzz-worthy quality and consumer response rate, Organika’s Organic Coconut Palm Sugar was in the running against 400-plus exhibitors.

    Visit www.organika.com under the “What’s New” page or look under “Food” category for more information. •

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2051 Hits

Good Health Mart meeting brings training opportunities


The Ontario-based Good Health Mart group of stores held its third annual Supplier Meeting in Port Severn in late May. Above, franchisees and store managers – along with owners Eunice and Murray McMahon – took a moment between meetings to gather outside Rawley Lodge. GHM attendees were treated to training and updates from select suppliers. "We want to thank the four suppliers who participated – SISU, New Chapter, Natural Factors and Prairie Naturals," said Eunice. The event is important to GHM, explained Murray. "Staff appreciates the training and opportunity to learn about the new products from the suppliers." •

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Three Three new products from Natural Factors

CurcuminRich Turmeric Root 300 mg

The curcumin molecule has several different actions. This seems to be the key to curcumin's potent effects in chronic degenerative disorders, which often have multiple pathways of dysfunction that converge to cause disease. For example, research shows curcumin can regulate numerous pathways that have been linked to inflammatory diseases, including transcription factors, cytokines, protein kinases, adhesion molecules, redox status, and enzymes.

Stress-Relax Magnesium Citrate Powder 300 mg

This berry-flavoured powder is an effective source of easily absorbed magnesium. Magnesium helps the body metabolize carbohydrates, fats and proteins. It also helps in the maintenance of bones and teeth, in tissue formation, and to maintain proper muscle function. Insufficient magnesium may contribute to stress, trouble sleeping, and muscle tension.

PGX Daily Satisfast

Natural Factors PGX SATISFAST Whey Protein combines the health and weight loss benefits of two exceptional products; clinically proven PGX (PolyGlycopleX®) and 100% natural whey protein. Available in French Vanilla and Chocolate.

www.naturalfactors.com

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2108 Hits

COTA announces Organic Week

Celebrations planned for September

The Canadian Organic Trade Association, with Canadian Organic Growers, is excited to announce Canada's third annual National Organic Week, a time to celebrate healthy food, safe environments and sustainable family farms and products from September 22 to 29. This year's celebration of "All Things Organic" is a great opportunity for the organic community in Canada to come together, and for retailers in particular to engage with the public. Over the last two years, Organic Week has featured events at the local, regional and national level, with 28 company sponsors and hundreds of participating retailers, chefs and public events.

There are many ways to get involved, and it costs nothing to come up with a great Organic Week idea or event. In the past, participating retailers have used Organic Week as a backdrop to a new front store display profiling organic products; organic food and drink samplings; organic garden workshops and even organized mini-farmers markets.

The Organic Week graphic banner, logo, and supporting materials (posters, shelf wobblers, info-sheets or consumer materials) are shared with participating retailers. All participating retailers are listed on the official Organic Week website (www.organicweek.ca) and events listings directories, and promoted through social media.

If you are a retailer and would like to be involved, please contact info@organicweek.ca. Remember to visit Organic Week's website (www.organicweek.ca) to find out about upcoming organic events and activities in your area.

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Industry couple helping to feed orphans with organics

Dale and Linda Bolton are doing some amazing things through their Natural Calm product line to help feed African orphans, by teaching organic farming and providing nutritional education.  They are accomplishing great things, but could use more support from our industry. Please take a minute to visit www.organics4orphans.org and see what they are doing.

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2048 Hits

Sangster's wins provincial business award

Sangster's Health Centres has won the North Saskatchewan Business Association's (NSBA) New Direction Award.

The New Direction Business Award is presented to a NSBA business that identifies and pursues a new business idea. Sangster's Health Centres won this award based on its pursuit of integrating its own manufacturing facility – Canadian Bio – into daily operations. This vertical integration of Canadian Bio is invaluable as Sangster's can now control the quality of its own products, make special runs if product is needed quickly, and give customers a better price on Sangster's brand of products.

Sangster's Health Centres opened its first store in 1971 in Yorkton, Sk. Today, Sangster's has 37 locations across Canada, with its head office based in Saskatoon. •

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Retailer Forum

Two new programs from CNHR will help put retailers together to discuss and solve common issues

I want to introduce two new initiatives from CNHR to provide this option: The CNHR Retailer Forum and the CNHR Retailer Mentorship Program.

The Retailer Forum will be on our website, cnhr.ca. Here's how it works: if you have a question, problem or concern, post it on the Retailer Forum on cnhr.ca. I invite all other retailers to offer their thoughts, solutions, ideas, etc. to the posed question.

It also works in reverse: if you have a tip, an idea or good-news story other retailers can learn from, post it. Hopefully, the Retailer Forum will result in lots of interaction and conversation between retailers, and loads of problem solving and information exchange. You can go to Retailer Forum on cnhr.ca. to check it out.

The Mentorship Program will require experienced, established retailers who are willing to share and serve as a mentor to newer, less experienced retailers one-on-one. I will put people together, and let you do your own thing.

Please email me at bruce@cnhr.ca if you fall into either of these groups: if you're either looking for help or if you're willing to help.

Everyday, you are sharing your vast product knowledge with consumers in your stores. I am hopeful many of you will be as generous with your business knowledge in helping your fellow retailers across the country. •.

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Nutter's Bulk and Natural Foods celebrates 30 years

30 years of growth – and evolution

As Nutter's Bulk and Natural Foods celebrates its 30th anniversary in 2012, CNHR takes a closer look at this successful western Canadian retailer. Over the next few pages, we will get an inside look at this Alberta-based retailer through the eyes of its president, Donald Cranston, some franchisees and a handful of supplier-partners.

Like most natural food stores, Nutter's Bulk and Natural Foods started in humble fashion with a simple mandate. The first store opened in 1982, in a 900 square foot space in Medicine Hat, Alberta.

The visionary of Nutter's was Dr. Jim Cranston, a Medicine Hat doctor and entrepreneur, who started the business with a local partner. Dr. Cranston saw a need in western Canada for a new concept in food shopping. After the first year of business, it was apparent consumers were ready to adopt the idea of shopping in bulk and the new variety of products it offered. In 1983, the partners moved their small bulk food store into a high-profile 5,000 square foot location in town. With the new visibility and influx of customers came the requests for franchise information.

What began as one store quickly turned to 11 franchise stores in Alberta and Saskatchewan by 1984. With growth came the need to make operational, marketing and management changes and Dr. Cranston recognized the need for strong, full-time leadership of the company. It was at this time two promising young people joined the business – Dr. Cranston's daughter Lynn Cranston, and his nephew, Donald Cranston. Today – 28 years later – Donald and Lynn are the leaders of Nutter's.

Evolving to natural health

In the early 90's, as customer's tastes and needs changed, Nutter's anticipated the evolving market and shifted to a more health-oriented natural food store which continues to carry a large variety of Canadian-sourced products. From gluten-free, sugar-free and other specialized diet items, to thousands of vitamins, dietary supplements, body care, sport nutrition products and natural and organic foods, Nutter's has transformed into a truly unique retail experience.

A very important part of Nutter's success has been the strong relationships the company has built with its franchisees, suppliers and customers. This western Canadian family-owned company is proud of these relationships and its history.

The spirit of Dr. Cranston is still very evident throughout the company, and the staff continues to honour one of Dr. Cranston's favourite sayings: "There is not a 'Nutter' place like it." •

Competition keeps Nutter's fresh and relevant

Nutter's president Donald Cranston explains there is a lot of thought that goes into keeping a retail operation fresh and relevant to its customer base, and Nutter's is no different. He says it has always been an on-going process. "From the outset, we have looked at what is going to differentiate Nutter's from our competition. In the initial days, we were a bulk food store and we were different because of our huge variety and selection and in the way we promoted ourselves to the homemaker. As competitors started entering the market, we needed to differentiate ourselves from the mainstream grocery stores and we felt we could achieve this by going into the natural food, supplements and wellness business, that this would be a key to our success.

"We've also carefully listened to our customers," Donald said. "Certainly over the last decade, longevity and health are top of mind to all customers. So, we shifted our focus to those products that provided for a healthier, more balanced lifestyle.

"What keeps us relevant is we carefully watch what's happening in the industry, through solid contact with our sales reps and by attending the CHFA trade show in Vancouver every year. It's very important to keep on top of what's happening in the industry." •

Category management crucial for Nutter's buying, ordering cycles

Over the years, Nutter's has put a tremendous effort into category management, watching each department carefully and scrutinizing product movement. Donald says this is a necessary step in Nutter's overall success. "As retailers on a smaller scale compared to the larger box concept store, it's important we carefully look at our various departments and manage the strength of the products in each of these categories. It's really important we utilize our POS, and that we track which products have the greatest turnover so that we can better plan our ordering cycles and our opportunities for strategic buying.

"It's also important to know which products are not selling and make the decision to remove those products and add new ones, as shelf space is always limited.

"Having your managers and key staff in these departments carefully monitoring what is moving and what is not moving is very important. And as we track these changes in product categories, we have the ability to introduce new items into these key departments. To do so, we need the space – so as we experience growth in certain products, we massage our shelving and merchandising to allow for new opportunities." •

Meeting the geographic challenges of supporting multiple stores

Donald Cranston is the first to admit having stores located throughout four different provinces can present a few issues for Nutter's support team. "I think a big challenge facing our stores across western Canada is somewhat logistics and staying in touch with the franchise owners on a regular basis."

The company continues to find ways to eliminate and minimize the geographic challenge. One solution is communication, which is open, accessible and achieved through technology – constant emails, internet, web access and toll-free telephone communications.

"Our field support team is in each of our franchise locations twice a year to do product reviews and general operational updates. Our head office team also works very closely with our stores, providing them with promotional support, flyer programs, merchandising suggestions, buying opportunities and review of top products categories, as well as identifying where they may have any local competitive issues they may need to address locally.

Donald says an annual gathering each fall plays a huge element in better communication. "Our stores have the opportunity to come to our convention each year in September in Medicine Hat, where we have our trade show, and provide education, business development and operational workshops to help strengthen our franchise group and their businesses." •

Trust between stores and HO helps keep Nutter's flexible and nimble

It might be hard to conceptualize how a 24 store chain – spread across four provinces – can be as flexible and nimble as Nutter's is, at least when it comes to introducing a new product or making merchandising changes. But the truth is – Nutter's has implemented a number of things to make it possible, so it can react quickly, much like a single small store would.

The trust, communication, cohesion and coordination between the Nutter's retailers and the head office support team is the major reason this can happen with such speed and quality. Donald agrees with this theory.

Anticipating trends

"This has been a key advantage for us. When we see a trend developing or a growth opportunity, we can shift our business plan and tweak our merchandising very quickly. We can assess product categories very carefully and make specific changes in our product mix in order to take advantage of changing trends and customer needs. An experienced field support team can take flight at a moment's notice to get new products into stores, giving Nutter's a competitive edge."

Donald also credits Nutter's annual vendor trade show and conference as another major reason. "This is very true. Through our trade show and convention in September, we gather and align the sharing of ideas and opportunities as a retail group. At head office, we're not afraid of trying new ideas, modernizing our stores, and taking the first step in changes and seeing how customers' response has been. If we see success in these areas, we then share these with our franchisees. Listening to the ideas of our franchise operators is also a key ingredient to our success. Each operator brings a unique perspective to the Nutter's group: we can collaborate on ideas, learn and then take them back to our business." •

Store managers buy to meet local market demands

One of the things store managers and franchisees like best about working within the Nutter's framework is there is a certain amount of freedom when it comes to product selection.

"With new stores, we provide a recommended start up list," explains Donald, "but principally, our strategy has been to guide the stores to address local market conditions and develop a product mix that meets customer lifestyle and wellness needs. We carefully identify categories for our stores to implement in their local area. And I would have to say that 85 to 90 per cent of all products are consistent from market to market."

However, adds Donald, it is important for stores to have some flexibility in product offering to meet the needs of their customer base. "As we cross four provinces, the areas vary dramatically. Our demographic mix in Canmore, AB is very different than our mix in Estevan, SK. So, we need to tailor product offerings and presentation to fit the local market." •

Transforming Nutter's from a bulk store to a natural health focus

After 10 years as a successful retail chain, Nutter's had to make a major decision regarding its business model. It required changing how the company had done business for a decade. And it resulted in Nutter's making perhaps its boldest change in corporate philosophy in company history. Donald Cranston explains:

"As we saw the retail landscape changing for a conventional bulk food store, it required us to re-think our retail concept.

The major supermarkets were shifting into bulk, and we needed to differentiate ourselves from the typical large format grocery store. And that's why in 1992 we initiated a new business plan, introducing vitamins and a selection of packaged natural foods. The evolution of our store from a traditional bulk operation to a natural food specialty store has taken many, many years."

Donald says the company didn't rush into the change; rather, it moved in a careful manner, researching the potential of adding supplements and other natural health products. "We prepared for growth by reviewing opportunities on a regular basis. We attended a number of natural food shows in the USA, as well as going to Vancouver to see the opportunities in natural foods. We started slowly and evolved our product mix as we saw demand for these healthy new items grow."

As a retailer embarking for the first-time on a supplement path, Donald says Nutter's had lots of support from suppliers. "I can't emphasize enough how important Natural Factors was in our initial growth. Jean Robertson of Natural Factors was instrumental from the beginning and has been tremendous in working with Nutter's, providing product knowledge, educational support, industry trending and marketing ideas. I can't thank Jean enough for her encouragement, guidance and friendship."

Donald says other companies were instrumental in helping with the change-over, as well. "Prairie Naturals, Preferred Nutrition, Nature's Way, SISU, Flora, Nationwide Natural Foods, UNFI and many more have helped us over the years with educational and sales rep support and business ideas – all of which has helped shape our company and our long-term vision." •

Stores supported by strong head office and field team

Stores in Western Canada know they are not alone in their retailing endeavours: they are supported by an experienced and dedicated head office team, working out of Medicine Hat, AB.

Donald Cranston and his cousin, Lynn Cranston, are the most senior members of the support team. They joined the family business (started by Lynn's dad) in 1982.

Lynn, in the capacity of vice-president, is primarily focused on many of the day-to-day administrative operations of Nutter's, overseeing payroll, payables, receivables, as well as the company's very important annual trade show and convention in Medicine Hat, and the Christmas gift tray program. As company president, Donald's responsibilities are more closely associated with strategic growth of the franchise, assessing new market trends, vendor relations and educational initiatives.

As well, Donald looks at the overall vision for the company and positioning for future opportunities.

In reality, Lynn and Donald are just the tip of the proverbial iceberg when it comes to store support. Currently, the head office support team consists of 14 staff, with over 200 years of combined retail and franchise experience.

Donald is quick to give credit where credit is due. "Our head office staff has been a key to our long-term success. Several of our staff has been with us for over 25 years, and many have been here for over 20 years.

"Each of these key members have played very, very important roles in marketing, purchasing, administrative and operational support. We have worked very well together as a team and Lynn and I couldn't have expanded and enjoyed the success we have today without these key members." •

Customers' shopping experience driving the changes in Nutter's stores

In recent years, many Nutter's stores have undergone "cosmetic" changes: some have been minor in nature, while others have been major. Donald explains these physical changes were necessary to freshen up the look of many stores and to address dramatically changing department categories.

"At one time, almost all our Nutter's locations had fresh deli departments in them...now we only have one. As we saw competition expanding into the fresh deli and other departments, we needed to make space and changes in our floor plan to allow for growth categories such as natural foods and gluten- free products."

Donald says it is important to keep the stores fresh and vibrant, adding investing a few dollars in paint and merchandising has been a key to Nutter's ongoing success. "Our goal of re-investing capital is to make the customer shopping experience more enjoyable, by de-cluttering stores, widening aisles, and adding more product opportunities, and to better connect with our customers. Having an improved store layout provides for better merchandising such as end caps and case stacks and overall shopping presentation. It makes for a more enjoyable customer experience and – hopefully – better sales." •

After 30 years, Nutter's is still evolving and growing

As it has for the past 30 years, Nutter's is still in a growth mode. "We are actively looking at new opportunities for Nutter's," expressed Donald. "Over the past several years, we have renovated existing stores and strengthened existing operations as best we can. Now that this has been completed, we are carefully looking at new franchise and corporate store opportunities, primarily in the four western provinces. We are very careful in our location selections so we can maximize the best opportunities for any new franchise operators."

When asked where he sees Nutter's in 10 years, Donald doesn't hesitate with his answer. "We plan on continuing our commitment to improved customer service by providing more knowledgeable, informed and educated staff and carefully addressing our customer's needs to meet with their changing lifestyle and wellness requirements. We'll continue to work carefully with our franchise operators, so that they can become stronger managers.

"As they experience competitive challenges in their marketplace, we'll continue to provide operational and marketing support. After being in business for 30 years, I learn every day. It is important to understand that retail change never ends, competitors challenges never end, and customers will continue to seek new products and shopping experiences. So, we have to become very adaptable and flexible, in order to remain competitive and retail relevant in our communities.

"Continually learning about our business, new products and changing customer needs are all part of remaining successful." •

Nutter's retailers love the support from head office – and from each other

What's it like to be a franchisee?  According to a number of Nutter's retailers CNHR interviewed, it's a great experience.

As an example, Janine Favreau is the store owner in Prince Albert, SK. She became a Nutter's franchisee 28 years ago and – in her words – "we've been successful from the start." She easily identified the most appealing part of being part of the Nutter's group. "We have the freedom to operate as you see fit in your community. We are not 'straitjacketed' by restrictions on products, innovations or methods of operation."

Two levels of support

Janine also identified two levels of support she can count on to help her business thrive. "Donald Cranston, Lynn Cranston and their head office team offer continuing support by elevating product knowledge, introducing new items and new vendors, and improving overall retail operations."

The second level of support comes from people like Janine: other hands-on store owners, working in their own communities. She says it's an excellent resource – people who can instantly identify with any challenges she may be facing. "We discuss new trends, products and operational improvements."

Flexibility, co-operation, and support

Roughly 800 kilometres south and west of Prince Albert, Denise Pallesen is the owner of the Nutter's store in Cranbrook, B.C. And like Janine, she has enjoyed great success with Nutter's since becoming part of the group 15 years ago.

Denise identifies the biggest benefits to her is the flexibility, co-operation and support from head office. "Nutter's allows its franchisees the flexibility to purchase what is pertinent to their community, rather than a 'company mandate' of products. This allows us to work with suppliers and advertisers in a very cooperative manner while remaining competitive in each of our markets. The Nutter's group of franchisees and head office work together for the continued success of the franchise as a whole.

"Nutter's head office team supplies any support that is required in the day-to-day operations of our stores, whether with respect to suppliers, shippers, advertising or renovations to our stores."

Retailers offer support to each other

Denise also appreciates the interaction she enjoys between herself and the other Nutter's store owners and managers. "When the Nutter's franchisees get together, we discuss advertising, suppliers, concerns with competition and other issues affiliated with operating bulk and natural food stores. We also offer support to each other with customer concerns, product queries and training issues."

For a store owner who is relatively new to the Nutter's experience – she joined the group two and half years ago – franchisee Lesa Seipp in Estevan, SK says she appreciates all the assistance available to her and her store. "The largest benefit of being part of the Nutter's group is the support they give us. This is apparent from being able to call them any time – for help, ideas and suggestions, to the companies they recommend we use.

Head office help is diverse

"The help I get from head office is diverse in many areas. I can call and get help on everything from accounting, to ideas and information on products to advertising. Nutter's has made it a high priority to provide many learning opportunities through classes when we meet twice a year. They bring in representatives from the various companies and we have a chance to be taught and ask many questions, so that we are informed on their products. Nutter's has also provided me with one-on-one training in their corporate stores. At these meetings, they also provide time for round tables to air not only problems that we encounter but new ideas and ideas that have worked in the other stores. Because Nutter's has their own corporate stores, they can help me, as they are dealing with the same things that I am dealing with.

"Through the Nutter's group, it is refreshing to have support behind us that provides forward thinking and adaptability to the marketplace. They also provide encouragement and a caring environment."

Lesa says the connection between Nutter's retailers is very strong and extremely helpful. "The Nutter's group is very close-knit, who warmly welcomed me in and offered any support that I needed. As I am a fairly new store, I find moral support and encouragement from the other stores when we meet semi-annually. It is comforting to know that if I am in need of help, I can pick up my phone and call any store."

"Twice a year, when the Nutter's group gathers, we discuss products that have sold well in our stores, as well as ones that haven't. This is also a time to bounce marketing strategies around. We discuss things that we would like to implement in our stores and how to accomplish them." •

What Suppliers are saying about Nutter's

Clear vision and leadership are the keys

A clear vision and leadership from Donald and Lynn Cranston and their dedicated staff is one of the top things that has contributed to Nutter's growth, says Jean Robertson, client relations for Natural Factors. "The key is to continually adjust to the current trends within the community and the larger marketplace," says Jean. "Nutter's has stayed on top of industry trends and made the necessary adjustments to the business plans by attending trade shows, reading current industry trends, and having discussions with vendors."

"Since I was involved with the introduction of supplements to the chain 20 years ago and the fact that I have watched them evolve and improve, I have a keen interest in their continued success," says Jean. "They are part of the smaller communities throughout Alberta, Saskatchewan and BC. Since I came from rural Alberta, I know it is important to have locally owned and operated businesses within the community. They are the cornerstone, the money remains in the community and supports the fibre of everything that happens locally."

Loyalty, commitment

When John Stephen of Natural Factors was asked to reflect on what he believes has contributed to Nutter's growth over the years, four words came to mind: leadership, adaptability, loyalty and commitment. "The Cranston family has shown true leadership in providing a solid foundation to all its operators and staff. As the retail environment changes, they have been able to adapt and understand the consumer and offer the products they are looking for. Throughout the entire Nutter's organization, loyalty and commitment to consumers, staff, franchise operators, vendors and their community is a high priority and thus their business has simply flourished."

He adds that professionalism, good business practices and quality people are the back bone of the Nutter's operation. For this reason, says John, consumers and vendors alike are attracted to their stores and help make them the success they are. "It is truly a pleasure to work with the Cranston family and all the staff and franchise operators at Nutter's. •

Diversity is key

Nutter's ability to offer diversity in products has played a key role in their success, says Bill Burrell, Alberta territory manager for Nature's Way. "This attracts a broader cross-section of the community."

Bill also acknowledges the friendly, professional customer service and says staff is always willing to go the extra mile to ensure the consumer is happy. "The 'power Tuesdays' are very popular, and I know that many consumers eagerly await that day."

And customers aren't the only ones getting the royal treatment. "As a representative of a supplement company, I find that they treat me as a partner, are willing to try new programs and are open to change. I really appreciate the Nutter's annual trade show where we have the opportunity to spend quality time with the store managers."

Strong team spirit

It's all about the people, says Deane Parkes, president of Preferred Nutrition. "From management on down to their franchisees and store managers, everyone seems to have the Nutter's team spirit. They have done an excellent job attracting people who resonate with their Nutter's values."

Deane says the people are the best part about working with Nutter's. "They are very supportive and fun to work with while being good retailers in their communities," says Deane. "And to me, it starts from the top. Donald Cranston and his partner Lynn Cranston are really fine folks who care about their people, customers and suppliers."

Awesome attitude

"I have noticed what has helped Nutter's grow their business is working with the owners/managers one on one," says Randy Sihota, of Nationwide Natural Foods. "This includes being very customer oriented and having staff available at all times to help when needed."

And Randy believes Nutter's continues to be successful because Donald, Lynn and their team are collectively researching to see what customer demands are and they meet their requests in a timely fashion.

"What I truly enjoy about working with Nutter's is the down-to-earth attitude from the corporate office to the person working the shelves as well as from the franchise owners who are very excited when you see them working in their stores," says Randy. "The attitude is awesome and everyone looks very positive in what they are doing."

More like a family

Garry Edwards of UNFI says Nutter's has made sure to keep up with the growth of natural and organic foods. "Nutter's has moved their stores to a product selection more in tune with consumer wants and needs."

In addition to this, Garry says Nutter's success can be attributed to the "best service and most knowledgeable staff," things consumers expect and what ultimately keeps them coming back. Nutter's delivers on both.

This relationship-building goes well beyond customers. "I've been calling on Nutter's stores and the head office for 15 years and while other things have changed, most of the people are the same," says Garry. "The calls are as much personal as they are business, which makes it a lot of fun. If you've ever been to one of the Nutter's trade shows, you will see a family rather than a retail group. None of their stores are in the same town or city, yet they are all like brothers and sisters. Pretty unique!"

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Sequel Naturals changes its company name to Vega

Sequel Naturals re-brands, company now known as Vega the same name as its best-selling line.

After careful consumer research, Team Vega noted that its internationally-recognized Vega brand has earned customers' trust as a leader in clean nutrition. By aligning the entire family of brands under the single Vega name, the company hopes to create more consistency within the brands, increase in-store brand recognition and make the entire line of products more easily-recognizable to consumers.

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Optimum Health Vitamins

by Bruce Cole

To truly understand Optimum Health and Vitamins in Edmonton, AB, one must initially understand its founder and owner, John Biggs. First and foremost, John is a practitioner, and everything he has created in almost 20 years of retailing is viewed through a practitioner's eye.

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5396 Hits

CNHR News Podcast

cnhr radio hour

News, Views and Happenings in the world of Canadian Natural Health.

Check out this month's podcast here

Your customers have spoken.  The numbers are convincing: Canada’s natural health retailers turn to CNHR for your new products.  A survey conducted in June 2020 shows retailers read the ads and Product Profiles, and react to them.  They order products they’ve seen in CNHR.  They look for your new products in CNHR.  Reach your customers via CNHR by print, video and/or podcast.  Various opportunities available to fit any budget. 

• Launch your new products

• Support your sales team

• Be visible as stores re-focus and re-charge

• Stake your position in the “new normal”

• Reach more stores – from coast to coast

• Introduce your company to new potential customers • Combine CNHR’s print, video and podcast options

 

New!  Product profile package

Retailers want to see more of your new products.  So, we’re making it easier for you and them. 

Introducing our new Product Profile Package:  a three-pronged way to reach retailers by combining print, video and podcast.  You get all three!

PRINT:  Claim a spot on CNHR’s Product Profile pages, mailed to health food stores coast to coast, and read by over 10,000 retail store buyers, owners, managers and staff.

VIDEO:  This is new for CNHR – video product reviews.  You’ll get a 30 second review of your product with product image and voiceover.  Five products per video, then e-blasted to CNHR’s database, to be shared among staff and with the store’s customers.   

PODCAST:  Also a new feature.  Your product will get a mention on the New Products portion of the popular CNHR News Podcast, hosted by CNHR editor Bruce Cole and Deane Parkes.   Your company name, product name, a couple of lines, followed with your company contact information.

Three-platform exposure for your new products, delivered by CNHR, the trusted source of industry information retailers have counted on for 24 years.   Three platforms for $699.00

The Product Profile Package is FREE to all full or half page advertisers!

For more information please contact:

Ellen Wheeler, Director of Sales    
ellen.wheeler@alive.com
604-295-9126