Retailing post COVID-19

Curbside pick-up and delivery were two services that were implemented very quickly at Dandelion Foods in Almonte, ON.  And co-owner Meg Pettipas says they are services that are likely to remain.  “These are services that we've considered in the past, but have put off for future consideration. Given our aging demographic, we will likely keep this service available post-COVID.”

As some restrictions have started to relax, Meg has noticed more customers are shopping in-store and has followed up with some new measures.  “We immediately implemented directional signage for aisles and thinned out some of the display shippers for easier movement around the store. As the regulations relax, and more stores open and customers get tired of staying at home, I can see the need for limiting the number of customers in the store. We're keeping a watchful eye and will implement new measures as needed.”  

Looking to business post COVID-19, Meg predicts a lot of change,  much of it positive.  “In the short term, as restaurants remain closed or limited in their serving, I predict that sales of meals-to-go or heat and serve products continue to hold strong. When business returns to normal, I think there will be an impact on our cleaning practices. This crisis has demonstrated the need for a clear procedure on cleaning, for the safety of customers and staff.  My hope is that many of the new customers that we've gained over the last few months will return to the store. As one of the less than a handful of food stores open in our area, we've had a lot of new customers come in to our store for the first time.”