Jul-Aug25, Welcome Letter alive Admin Jul-Aug25, Welcome Letter alive Admin

Surprise! Tariff talk was top-of-mind for attendees at CHFA Vancouver

It was not so many years ago when our industry was divided and in turmoil—caused primarily by the federal government’s desire to clarify and impose a stricter regulatory standard to our products.

 If you were around back then, you can remember how people were clearly on one side or the other. It was a very unsettling time.

 Today, a different federal government—this one from south of the 49th—has caused confusion and turmoil in our industry and in our country, with its desire to impose tariffs.

Read More
May-Jun25, Column alive Admin May-Jun25, Column alive Admin

Pioneers again: A gut check

When I was growing up, local health food stores were the undisputed pioneers of wellness. Long before modern medicine began noticing and discussing the preventative benefits of micronutrients, our local health shops were educating the public about their value, supporting the idea that providing the body with proper nutrition is the key to vibrant living.

Read More
May-Jun25, Feature alive Admin May-Jun25, Feature alive Admin

Ten smart ways to use AI for your business

Artificial intelligence (AI) is being integrated into almost every industry, from healthcare to finance. Natural health retailers, take note: it might seem intimidating, but AI presents a huge opportunity for small businesses to succeed. Here’s how you can use AI to grow without needing more resources (yes, really!).

Read More
May-Jun25 alive Admin May-Jun25 alive Admin

Customer service: making an emotional connection

In my previous article, I began to talk about the two ways to grow a business:

• create new customers

• sell more to your current customer base

 To grow further, I recommend you first establish an emotional connection among the people who work in the business.

 The emotional tone of your business—the sales floor ‘vibe’—is determined by the connection the owner, management, and team share. 

Read More
May-Jun25, Feature alive Admin May-Jun25, Feature alive Admin

Retailer roundtable part V: consumer education

Natural retailers are facing new challenges and opportunities when it comes to educating their customers. In this final part of the retailer roundtable series from 2024, we will share insights on consumer education and its impact on natural health retailers.

 At the 2024 CHFA NOW, held in Vancouver, retailers were encouraged to participate and share their experiences in an idea exchange during a retailer roundtable. Attending retailers were split into five groups and each group was asked a question about a pressing issue impacting the natural health retail industry—rent inflation, vendor relations, supply chain, ethical initiatives and sustainability practices, and consumer education. This issue’s summary is the last of those five discussions.

 In the March-April 2025 issue of CNHR, we discussed the topic of “ethical practices and sustainability initiatives” in detail. In this final part of the retailer roundtable series, we will share insights on consumer education and its impact on natural health retailers.

Read More