Jan-Feb26, Feature alive Admin Jan-Feb26, Feature alive Admin

Retailer roundtable part 2: Natural health retailers are driving sales by enhancing customer experience

At the 2025 CHFA NOW show, retailers were encouraged to participate and share their experiences in an idea exchange during a retailer roundtable. Attending retailers were split into five groups and each group was asked a question about the following pressing issues impacting the natural health retail industry: navigating tariffs and supply chain challenges, enhancing customer experience to drive sales, building and motivating high-performing teams, creating collaborative partnerships to boost growth, and innovating and adapting in a changing market.

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Jan-Feb26, Trade Talk alive Admin Jan-Feb26, Trade Talk alive Admin

Fifty retailers enjoy a full day at the St. Francis Herb Farm for a “Seed to Shelf Experience”

In mid-September last year, close to 50 natural health retailers gathered in the small rural town of Barry’s Bay, Ontario, for a “Seed to Shelf Experience” at the St. Francis Herb Farm manufacturing facility. The event included opportunities to experience some of the herbs growing in the surrounding fields.

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Jan-Feb26, Column alive Admin Jan-Feb26, Column alive Admin

Sharing the best advice I ever received—and how it helped me master a skill that transformed my career

Looking back on my career, the best advice I ever received was from business guru Brian Tracy back in the early 90s. He said, “If you want to be the best at anything, study it for 60 minutes a day. One hour per day of study will put you at the top of your field within three years. Within five years, you’ll be a national authority. In seven years, you can be one of the best people in the world at what you do.”

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Jan-Feb26, Feature alive Admin Jan-Feb26, Feature alive Admin

Vita Health’s Osborne Village store reopens with a fresh look and wider selection

On a warm sunny morning in late September, the newly designed Vita Health Fresh Market in Osborne Village welcomed customers with a week-long celebration. Shoppers enjoyed deals, demos, and events held to celebrate the location’s renovation. It’s welcome timing for the Vita Health’s marketing manager, Kelly Lyons, who notes that the store’s makeover mirrors the area’s transformation.

 “The village used to be a bright, lively neighbourhood. Then, it started to change, with businesses closing or leaving,” explains Kelly. “Now, we’re seeing new buildings, new foot traffic and new life in the Village [...] the whole neighbourhood is experiencing rejuvenation.”

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Jan-Feb26, Trade Talk alive Admin Jan-Feb26, Trade Talk alive Admin

Boost organic product sales with COTA’s new educational tools

A thriving organic sector begins where most consumers make their decisions: the retail store. Shoppers today are more conscious than ever about the food they eat and the products they use. They want to know not just what is organic, but why it matters—for their health, the environment, and the future of sustainable farming. This makes education in retail spaces crucial.

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Jan-Feb26, Welcome Letter alive Admin Jan-Feb26, Welcome Letter alive Admin

Your words of encouragement to others can be life-changing

Not everyone in our industry knew Brenda Parkes. She was one of those people who didn’t crave attention, who worked quietly behind the scenes, and who worked best in one-on-one situations to make everyone around her better. She just wanted to help improve the lives of those she worked with or came in touch with. For this reason, I’d say Brenda was very much the living embodiment of the spirit of the natural health industry.

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Nov-Dec25, Trade Talk alive Admin Nov-Dec25, Trade Talk alive Admin

Alive Publishing Group’s Aaron Alvarez helps enhance retail staff expertise

Since joining Alive Publishing Group (APG) in February 2024, Aaron Alvarez, retail account executive, has played a pivotal role in supporting natural health retailers across the country by connecting them with the Natural Product Advisor course. This training empowers staff to confidently guide customers, identify upsell opportunities, and drive sales growth that ultimately improve the store’s bottom line.

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Nov-Dec25, Feature alive Admin Nov-Dec25, Feature alive Admin

CNHR pop-in visits: Montreal

Over the years, Montreal has been the source of many interesting store features in CNHR. Its early health food stores and the pioneers who opened them have a deep and rich history in the city.

 During a recent visit to “the City of Saints,” CNHR conducted one of its classic “pop-in” tours, getting out on the streets and visiting a few stores and a head office location.

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